Support
Most questions have a short answer.
Reply to any email from us for the rest. Booking mail, welcome mail, receipt: they all reach the same people.
1. Reach us
Reply to any email you have from us. Every seat, every code and every waitlist place came with one, and a reply lands with the people who run the sessions.
Not on the list yet? Use the form on the front page and say what you need in the context box. We read every entry.
2. Your seat
- To move or cancel a date, use the link in your calendar invite. It came from Cal.com when the payment completed.
- Cancel 7 or more days before the date: full refund, automatic, to the card you paid with. Stripe sends the refund receipt. Usually within ten working days.
- Cancel fewer than 7 days before the date: no refund, one free move to another date of the same format. The cancellation mail carries the link that applies it.
- After the date has started: no refund and no move.
- If we cancel a date: a new date or a full refund, your choice.
The free 50-minute briefing can be cancelled at any time, nothing owed either way.
3. Receipts and invoices
The receipt and the VAT invoice come from Stripe by email when the payment completes, from The Talent Lab B.V., VAT NL865903189B01. On your card statement the charge reads THE PRACTICE.
Lost the receipt? Reply to your booking mail with the date you booked and we resend it.
4. The guides
Every purchase and every waitlist place comes with a code. It is on the confirmation page after checkout, in the welcome mail for the waitlist, and in the link you were given, which carries it. Open the guides with that link; the browser you used remembers the code for thirty days.
What each one opens:
- the waitlist: 01 Business radar.
- the 50-minute briefing: 01 Business radar.
- the five-hour workshop: 01 Business radar, 02 Market intelligence (in preparation), 03 Opportunity finder (in preparation).
- the five-day team week: 01 Business radar, 02 Market intelligence (in preparation), 03 Opportunity finder (in preparation), 04 Company document expert, 05 Interactive learning experience (in preparation), 06 The handover.
- the five-week program: 01 Business radar, 02 Market intelligence (in preparation), 03 Opportunity finder (in preparation), 04 Company document expert, 05 Interactive learning experience (in preparation), 06 The handover, 07 Quoting and capacity planner, 08 Spreadsheet to shared application (in preparation), 09 Run a live session (in preparation).
A guide marked "in preparation" is included in the tier and appears on the same link when it is built.
5. Your details
What we keep and why is in the terms and privacy page, section 8. To see, correct or delete what we hold, or to leave the waitlist, reply to any of our mails. To change the analytics choice on this site, use the footer.